No returns are provided.
Exceptions may be for products fulfilled via our Emerson Ecologics dispensary and meets product qualifications below.
Return Policy via Emerson Ecologics Fulfillment
Emerson Ecologics takes our commitment to quality very seriously and we go to great lengths to ensure that we only carry the highest quality products. As an NSF International® registered and cGMP compliant company, we do not resell returned items—so our customers can be confident that every product purchased from Emerson has been kept under the proper conditions at all times.
Occasionally a product may not meet expectations. Most products are eligible for a return credit within 30 days; however, heat sensitive, perishable, special order and Rx Category items are not eligible for return credit. To be credited for a return, please call 800.654.4432 for a return authorization number; please note, the customer is responsible for any return shipping cost. All returns (excluding those that are due to an error on Emerson’s part) are subject to a 25% returns processing fee due to the fact we do not resell product. Additionally, Emerson places a maximum $1,000 return limit on any order. We will not accept returns due to a customer's inability to sell product due to lack of compliance with a brand's minimum advertised pricing policy or internet reselling restriction.
If you receive a package that has been damaged, save the original box and all its contents and call us immediately with the invoice number. We will make every effort to remedy the situation as soon as possible.
The information found on this website is for educational purposes only and is not intended as diagnosis, treatment, or prescription. It is not a substitute for professional medical advice, and should not be used to diagnose or treat a health problem without consulting with a qualified medical practitioner.